Last updated: 1 September 2026
At GRENA BLOOM, every fragrance is crafted with care and quality-checked before it reaches you. Please read this policy carefully before placing your order.
All Sales Are Final
Due to the nature of our products, we do not accept returns or offer refunds or exchanges on any perfume once an order has been placed. As fragrances are personal care items, they cannot be resold once they have left our facility, and this policy protects the safety and hygiene of all our customers.
We encourage you to review your order carefully before completing your purchase.
Damaged or Incorrect Items
We take great care in packaging every order. If your item arrives damaged, defective, or you have received the wrong product, we will make it right.
To be eligible, please contact us within 48 hours of delivery at sales@grenabloom.com with:
- Your order number.
- A clear photo of the item and its packaging.
- A short description of the issue.
Once verified, we will arrange a replacement of the same product at no additional cost. This applies only to items damaged in transit or sent in error, and not to change-of-mind requests.
Order Cancellations
Orders can only be cancelled within 2 hours of placement or before the shipping tracking number is generated. Once the order has been processed for dispatch, it cannot be cancelled or recalled.
Contact Us
For any inquiries regarding your order or this policy, our concierge team is here to assist you:
* Brand: GRENA BLOOM
* Email: sales@grenabloom.com | grenabloom@gmail.com
* WhatsApp/Support: +971 50 424 7270.