Last updated: 1 September 2026
GRENA BLOOM (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information We Collect
When you visit our website or place an order, we may collect:
- Order details: your name, shipping address, billing address, email, and phone number.
- Payment information: processed securely by our payment provider. We do not store your full card details.
- Account information: if you create an account, the details you provide and your order history.
- Technical data: IP address, browser type, and browsing activity collected through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you about your order or enquiries.
- Send marketing updates, where you have opted in.
- Improve our website, products, and customer experience.
- Prevent fraud and meet our legal obligations.
Cookies
Our website uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not function correctly as a result.
Sharing Your Information
We do not sell your personal information. We share it only with trusted third parties who help us operate our business, such as delivery couriers, payment processors, and email service providers, and only to the extent needed to provide their service. We may also disclose information where required by law.
Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements.
Your Rights
You may request access to, correction of, or deletion of your personal information, and you can unsubscribe from marketing emails at any time using the link in any email. To make a request, contact us at sales@grenabloom.com.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
GRENA BLOOM
Email: sales@grenabloom.com
Address: Al Tawoon, Sharjah / Al-Ain / Dubai, United Arab Emirates